Presify Terms of Service

Template notice. This document is a first-pass template drafted by Claude. It has not been reviewed by an attorney. Engage qualified legal counsel before publishing it as your binding terms. This template is provided as a starting point only and is not legal advice.

Effective Date: June 4, 2026

These Terms of Service (the "Terms" or the "Agreement") form a binding contract between Presify, LLC, a Florida limited liability company ("Presify," "we," "us," or "our") and the entity or organization that accesses or uses the Service (the "Customer," "you," or "your").

By signing up for an account, accessing the Service, or clicking "I agree," you accept and agree to be bound by these Terms. If you are accepting these Terms on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

If you do not agree, do not use the Service.

1. Definitions

1.1 "Service" means the Presify software-as-a-service platform, including the web application at presify.io, all related dashboards, reports, APIs, and documentation, as offered by Presify and accessed by Customer through a paid subscription.

1.2 "Customer Data" means any data, content, presence events, configuration, reports, or other information that Customer uploads, transmits, generates, or otherwise provides to the Service, including presence data collected from Microsoft Graph on behalf of Customer's Microsoft 365 tenant.

1.3 "Authorized User" means an individual employee, agent, or contractor of Customer whom Customer authorizes to access the Service on Customer's behalf, including but not limited to Customer's account owner and any administrators added by Customer.

1.4 "Monitored User" means an individual whose Microsoft Teams presence data is collected by the Service on Customer's behalf. Monitored Users are not necessarily Authorized Users of the Service.

1.5 "Microsoft Tenant" means the Customer's Microsoft 365 organizational tenant from which presence data is collected via the Microsoft Graph API.

1.6 "Documentation" means the user guides, FAQs, support articles, and other technical documentation made available by Presify at presify.io.

1.7 "Subscription" means Customer's paid plan to access the Service, including the applicable tier (Basic, Standard, Pro 100, Pro 250, Pro 500, or Enterprise) and billing cycle.

1.8 "Order" means the process by which Customer subscribes to the Service, including selection of a tier through the Service's checkout flow or, for Enterprise customers, by signed agreement.

1.9 "AUP" means the Presify Acceptable Use Policy located at presify.io/acceptable-use, as updated from time to time.

1.10 "Privacy Policy" means the Presify Privacy Policy located at presify.io/privacy, as updated from time to time.

1.11 "DPA" means the Presify Data Processing Agreement located at presify.io/dpa, which is incorporated by reference into these Terms.

2. The Service

2.1 Description. The Service provides historical reporting and analytics on Microsoft Teams presence data from Customer's Microsoft Tenant. The Service collects presence change events via the Microsoft Graph API, stores them in Presify-operated infrastructure, and presents them to Customer through dashboards, exportable reports, and anomaly detection tools.

2.2 Scope of data access. The Service requires Customer's Microsoft tenant administrator to grant the application Presence.Read.All and User.Read.All permissions. The Service does not access email content, file content, chat content, or any other Microsoft 365 data outside of presence and user directory information necessary to operate the Service.

2.3 Service modifications. Presify reserves the right to modify, improve, or discontinue features of the Service at any time. Material reductions in Service functionality affecting active subscribers will be communicated by email at least thirty (30) days in advance where reasonably practicable. Customer's continued use of the Service after such modifications constitutes acceptance.

2.4 Beta features. From time to time, Presify may offer features identified as "beta," "preview," or similar. Beta features are provided "as-is" without any warranty, may be modified or removed without notice, and may not be subject to the service availability commitments in Section 8.

3. Customer Accounts and Authority

3.1 Account creation. To access the Service, Customer must sign in using a Microsoft account that has Global Administrator or Application Administrator permissions in Customer's Microsoft Tenant. The first Authorized User to complete signup becomes the "Account Owner" and is responsible for managing Customer's account on the Service.

3.2 Authority to grant consent. Customer represents and warrants that the individual completing signup has the authority to (a) bind Customer to these Terms, (b) consent to Presify's access to Customer's Microsoft Tenant data, and (c) authorize Presify to collect presence data on the Monitored Users selected by Customer.

3.3 Authorized User management. Customer is responsible for adding, removing, and managing the access levels of its Authorized Users. Customer is responsible for the actions of its Authorized Users, including any actions taken under their accounts.

3.4 Account security. Customer is responsible for maintaining the confidentiality of its account credentials and for all activities that occur under its account. Customer must notify Presify promptly at support@presify.io of any unauthorized access or suspected security breach.

3.5 One tenant per account. Each Presify account corresponds to a single Microsoft Tenant. Customers operating multiple Microsoft Tenants must maintain separate Presify accounts for each.

3.6 Account access continuity. Customer is responsible for maintaining at least one active Global Administrator account with access to the Presify account. If the designated Account Owner leaves the organization or their Microsoft account is deactivated, Customer must transfer ownership within thirty (30) days using the in-application ownership transfer feature. Presify is not responsible for loss of access due to Customer's failure to maintain valid account credentials. Account recovery for locked-out tenants requires identity verification and is performed at Presify's discretion in accordance with our Account Recovery Policy.

4. Subscription, Fees, and Billing

4.1 Subscription tiers. The Service is offered in tiers, including Basic, Standard, Pro (with sub-tiers Pro 100, Pro 250, Pro 500), and Enterprise. Each tier has a specified Monitored User cap, data retention period, and feature set as described at presify.io/pricing.

4.2 Fees. Customer agrees to pay the fees applicable to its selected tier as listed at presify.io/pricing at the time of subscription. Fees are billed monthly in advance via Stripe, our payment processor.

4.3 First-month discount. New Customers on Basic, Standard, or Pro tiers may receive a first-month discount as displayed at checkout. The discount applies to the first billing cycle only and is not available for reactivations, Enterprise subscriptions, or in combination with other promotional offers.

4.4 Geographic scope. The Service is currently available only to Customers with US billing addresses. Stripe Checkout will reject orders with non-US billing addresses. Customers located outside the United States may contact sales@presify.io to discuss availability.

4.5 Taxes. Stated fees do not include applicable taxes. Sales tax is collected and remitted by Stripe Tax in jurisdictions where applicable. Customer is responsible for any taxes, duties, or governmental assessments other than taxes on Presify's net income.

4.6 Payment terms. Fees are due upon invoice. Customer authorizes Presify and its payment processor to charge Customer's payment method automatically each billing cycle until the Subscription is cancelled.

4.7 Failed payments. If a payment fails, Presify will attempt automated retries via Stripe Smart Retries. During the retry period, Customer's account will be marked "past due" and write operations (adding users, changing settings) will be locked, while read access and reporting will remain available. If payment is not collected within approximately three (3) weeks, the Subscription will be cancelled per Section 9.

4.8 No refunds. Presify does not provide refunds. Subscriptions can be cancelled at any time per Section 9 with access continuing through the end of the current billing period. The sole exception is for duplicate billing or billing errors caused by Presify, in which case a refund will be issued at Presify's discretion.

4.9 Price changes. Presify may change the fees for any tier upon thirty (30) days' email notice to Customer. Price changes take effect at the start of Customer's next billing cycle after the notice period. Customer's exclusive remedy for a price change is to cancel the Subscription before the new pricing takes effect. Customers who do not cancel are deemed to have accepted the new pricing.

4.10 Enterprise terms. Enterprise Subscriptions are governed by these Terms together with the executed Enterprise order form, which may specify alternative terms for fees, payment timing, user cap, retention, and SLA. In the event of conflict between an Enterprise order form and these Terms, the order form controls only with respect to the items expressly addressed therein.

5. Customer Data and Ownership

5.1 Customer ownership. Customer owns and retains all rights to Customer Data. Presify claims no ownership of Customer Data.

5.2 License to Presify. Customer grants Presify a non-exclusive, worldwide, royalty-free license to access, collect, store, process, and display Customer Data solely as necessary to (a) provide and improve the Service to Customer, (b) prevent or address technical, security, or compliance issues, and (c) comply with applicable law or governmental request.

5.3 No data sale. Presify does not sell Customer Data. Presify does not disclose Customer Data to third parties except as described in the Privacy Policy and the DPA.

5.4 Aggregated and anonymized data. Presify may compile and use anonymous, aggregated statistics derived from the Service (for example, statistics about overall Service usage patterns) provided that such statistics do not identify Customer, any Authorized User, or any Monitored User.

5.5 Data return upon cancellation. Upon cancellation, Customer's access to the Service continues until the end of the current billing period, followed by a thirty (30) day read-only window during which Customer may export Customer Data using the in-application export functionality. After this read-only window, Customer Data will be deleted as described in Section 9 and the DPA.

6. Customer Obligations

6.1 Compliance with applicable law. Customer is solely responsible for ensuring its use of the Service complies with all applicable laws and regulations, including without limitation employment laws, labor laws, electronic monitoring laws, data privacy laws, and any laws requiring notice to employees regarding electronic monitoring.

6.2 Employee notices. Customer represents and warrants that it has provided all notices to its employees that are required by applicable law for the type of electronic monitoring performed by the Service, including without limitation any notices required under Connecticut, New York, Delaware, or other state electronic monitoring statutes. Customer acknowledges that some U.S. jurisdictions require advance written notice to employees before electronic monitoring may commence.

6.3 Acceptable Use. Customer agrees to use the Service only in accordance with the AUP. The AUP is incorporated by reference into these Terms. Violations of the AUP are violations of these Terms and grounds for suspension or termination.

6.4 Authority over Monitored Users. Customer represents and warrants that it has the legal authority to monitor each Monitored User in the manner provided by the Service.

6.5 Excluded users. Customer agrees not to enroll the following individuals as Monitored Users: (a) guest users in Customer's Microsoft Tenant, (b) individuals located in the European Union or United Kingdom, (c) individuals subject to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) in connection with their Service use (the Service is not HIPAA-eligible), or (d) any individuals whose monitoring is prohibited by applicable law or Customer's internal policies.

6.6 No re-identification. Customer agrees not to attempt to combine aggregated or anonymized data from the Service with other data sources for the purpose of identifying individuals beyond what is already identified in the Service.

6.7 Cooperation. Customer agrees to provide reasonable cooperation with Presify in connection with security incidents, audit requests, and compliance matters affecting the Service.

7. Intellectual Property

7.1 Service ownership. Presify and its licensors retain all right, title, and interest in and to the Service, including all software, code, algorithms, documentation, designs, trademarks, and any improvements thereto. Except for the limited rights expressly granted to Customer under these Terms, no rights are granted to Customer.

7.2 Customer license. Subject to Customer's compliance with these Terms, Presify grants Customer a non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service during the Subscription term solely for Customer's internal business purposes.

7.3 Restrictions. Customer agrees not to, and not to permit any third party to: (a) copy, modify, or create derivative works of the Service; (b) reverse engineer, decompile, or disassemble the Service except to the extent permitted by applicable law; (c) circumvent any security or access controls; (d) use the Service to build a competitive product or service; (e) use the Service in a manner that interferes with or disrupts the operation of the Service for other customers; (f) remove or obscure any proprietary notices on the Service; or (g) resell, sublicense, or otherwise transfer access to the Service to any third party.

7.4 Feedback. If Customer provides feedback, suggestions, or improvement ideas regarding the Service, Customer grants Presify a perpetual, irrevocable, royalty-free license to use such feedback for any purpose without obligation to Customer.

7.5 Third-party trademarks. Microsoft, Microsoft Teams, and Microsoft 365, together with related names, logos, and marks, are trademarks of the Microsoft group of companies. Presify is an independent product and is not affiliated with, endorsed by, or sponsored by Microsoft. Presify references these marks solely for identification and descriptive purposes, consistent with nominative fair use. All other trademarks referenced in the Service are the property of their respective owners.

8. Service Availability and Support

8.1 Service availability target. Presify targets ninety-nine and five-tenths percent (99.5%) monthly uptime for the Service's dashboard and core API endpoints, measured as a monthly best-effort target. This is not a guarantee and no service credits are issued for periods of unavailability in the v1 Service offering. Customer's exclusive remedy for material extended unavailability is to cancel the Subscription per Section 9.

8.2 Excluded downtime. The following are excluded from any uptime calculation: (a) scheduled maintenance windows for which Customer received reasonable notice; (b) emergency maintenance for security or critical fixes; (c) downtime caused by factors outside Presify's reasonable control, including Microsoft Graph API outages, AWS service disruptions, network failures between Customer and the Service, force majeure events, or Customer's acts or omissions; (d) beta features.

8.3 Status page. Presify maintains a service status page at status.presify.io. Customers may subscribe to incident notifications via the status page.

8.4 Support hours. Standard support is available Monday through Friday, 9:00 a.m. to 5:00 p.m. United States Eastern Time, excluding United States federal holidays. Outside of these hours, automated monitoring continues and status updates are posted to status.presify.io as incidents are detected.

8.5 Support response targets. Presify will use reasonable efforts to respond to standard support requests within one (1) business day during support hours. Critical service issues are prioritized.

8.6 Support channels. Support is available via email at support@presify.io and via the in-application support widget. Phone support is not provided in the v1 Service offering.

8.7 Microsoft dependency. The Service relies on the availability and behavior of the Microsoft Graph API. Service interruptions caused by Microsoft Graph outages or changes are not within Presify's control and are excluded from any availability target.

9. Term, Cancellation, and Suspension

9.1 Term. These Terms commence on the date Customer first accepts them and continue until cancelled in accordance with this Section.

9.2 Cancellation by Customer. Customer may cancel the Subscription at any time using the in-application Billing settings, which directs Customer to the Stripe Customer Portal. Cancellation takes effect at the end of the current billing period. Customer retains access during the remainder of the paid period and during the thirty (30) day read-only window that follows.

9.3 Read-only window. Following the paid period, Customer enters a thirty (30) day read-only window. During this window, Customer may view dashboards, generate reports, and export data, but cannot enroll new Monitored Users, modify settings, or accumulate new presence data (collection is paused).

9.4 Reactivation during read-only window. Customer may reactivate the Subscription during the read-only window with full access and all historical data preserved.

9.5 Data deletion after read-only window. Fourteen (14) days before the end of the read-only window, Presify will send Customer a notice email. At the end of the read-only window, Presify will delete all Customer Data in accordance with the deletion procedures described in the DPA, retaining only (a) Customer's anonymized billing record, (b) Customer's audit log entries, and (c) records required by applicable law.

9.6 Immediate deletion option. Customer may request immediate deletion of all Customer Data through the in-application "Delete all data" feature, which bypasses the read-only window. Immediate deletion is irreversible.

9.7 Cancellation by Presify for cause. Presify may suspend or terminate Customer's access to the Service immediately upon notice if Customer (a) materially breaches these Terms, the AUP, or the DPA, (b) fails to pay any fee when due and does not cure within ten (10) business days after notice, (c) uses the Service in a manner that creates an immediate security or legal risk for Presify or other customers, or (d) is the subject of an insolvency, bankruptcy, or similar proceeding. Upon termination for cause, Customer's right to use the Service ceases immediately and no read-only window applies.

9.8 Cancellation by Presify without cause. Presify may terminate this Agreement without cause upon sixty (60) days' email notice to Customer. In such case, Customer's data will be made available for export until the termination date and deleted thereafter per Section 9.5.

9.9 Service discontinuation. In the event Presify decides to discontinue the Service entirely, Presify will provide at least sixty (60) days' notice to all active Customers, during which Customers may export their data. Following the notice period, all Customer Data will be deleted in accordance with the DPA.

9.10 Suspension for security or compliance. Presify may suspend Customer's access to the Service without prior notice if Presify reasonably determines that suspension is necessary to (a) prevent material harm to the Service or other customers, (b) comply with applicable law, (c) respond to a security incident, or (d) protect the integrity of customer data. Presify will lift such suspension promptly when the underlying issue is resolved.

10. Warranties and Disclaimers

10.1 Limited warranty. Presify warrants that the Service will be provided in a professional manner and will materially conform to the published Documentation. Customer's exclusive remedy for breach of this warranty is for Presify to use commercially reasonable efforts to correct the non-conformity. If Presify is unable to correct it within a reasonable time, Customer's exclusive remedy is to cancel the Subscription per Section 9.

10.2 No other warranties. EXCEPT AS EXPRESSLY PROVIDED IN SECTION 10.1, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PRESIFY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

10.3 No accuracy guarantee. Presence data is collected via the Microsoft Graph API and reflects the data Microsoft provides. Presify does not warrant the completeness, accuracy, or timeliness of Microsoft-provided data, the accuracy of reports generated from such data, or that the Service will detect any particular pattern of presence behavior. Reports generated by the Service are statistical analyses and should not be used as the sole basis for any employment, disciplinary, legal, or financial decision.

10.4 Anomaly detection limitations. The Service includes anomaly detection features that identify presence patterns consistent with automated status manipulation. These detections are probabilistic and not determinative. The presence of an anomaly indication does not prove intent, policy violation, or wrongdoing by any individual. Customer agrees not to rely on anomaly detections as the sole basis for any adverse action against any individual.

10.5 No HIPAA eligibility. The Service is not designed to be used as part of a HIPAA-regulated workflow. Presify is not a HIPAA Business Associate and will not enter into Business Associate Agreements. Customer agrees not to use the Service to process Protected Health Information (PHI) or in any manner that would subject Presify to HIPAA obligations.

11. Limitation of Liability

11.1 Excluded damages. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITY, OR LOSS OF DATA, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE THEORY OF LIABILITY.

11.2 Liability cap. EACH PARTY'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE TOTAL FEES PAID BY CUSTOMER TO PRESIFY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY.

11.3 Carve-outs. The limitations in Sections 11.1 and 11.2 do not apply to (a) Customer's payment obligations, (b) either party's indemnification obligations under Section 12, (c) Customer's violations of Sections 6.5 (Excluded Users), 6.6 (No Re-identification), or 7.3 (Restrictions), (d) either party's gross negligence or willful misconduct, or (e) liability that cannot be limited by applicable law.

11.4 Basis of bargain. Customer acknowledges that the fees for the Service reflect the allocation of risk in these Terms, including the limitations on liability, and that without these limitations Presify would not provide the Service at the stated fees.

12. Indemnification

12.1 By Customer. Customer agrees to indemnify, defend, and hold harmless Presify and its officers, directors, employees, agents, and affiliates from and against any and all third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to (a) Customer's breach of these Terms, the AUP, or the DPA, (b) Customer's violation of any applicable law in connection with its use of the Service, including without limitation employment, labor, and electronic monitoring laws, (c) Customer's enrollment of any individual as a Monitored User without legal authority, or (d) any claim by a Monitored User or other third party arising out of Customer's use of the Service.

12.2 By Presify. Presify agrees to indemnify, defend, and hold harmless Customer from and against any third-party claim alleging that the Service, as used in accordance with these Terms, infringes a U.S. patent, copyright, trademark, or trade secret. This indemnity does not apply to claims arising from (a) Customer's use of the Service in violation of these Terms, (b) modifications to the Service not made by Presify, (c) combination of the Service with other products or services not provided by Presify, or (d) Customer Data.

12.3 Procedure. The indemnified party will (a) promptly notify the indemnifying party in writing of the claim, (b) grant the indemnifying party sole control over the defense and settlement of the claim, and (c) provide reasonable cooperation in the defense. The indemnifying party will not settle any claim that imposes obligations on the indemnified party without its prior written consent.

13. Confidentiality

13.1 Confidential Information. Each party may disclose to the other party information that is marked confidential or that the receiving party should reasonably understand to be confidential under the circumstances ("Confidential Information"). Confidential Information includes the terms of these Terms, non-public business and technical information, Customer Data, and the design and architecture of the Service.

13.2 Obligations. The receiving party will (a) use the disclosing party's Confidential Information only as necessary to perform under these Terms, (b) protect such Confidential Information using the same care it uses to protect its own confidential information of similar sensitivity but in no event less than reasonable care, and (c) limit access to such Confidential Information to its personnel and contractors who have a need to know and are bound by confidentiality obligations no less restrictive than those in this Section.

13.3 Exceptions. Confidential Information does not include information that (a) is or becomes generally known to the public without breach of these Terms, (b) was known to the receiving party prior to disclosure, (c) was independently developed without use of the Confidential Information, or (d) is rightfully received from a third party without confidentiality obligations.

13.4 Compelled disclosure. A party may disclose Confidential Information to the extent required by law, regulation, or court order, provided that it gives the disclosing party reasonable advance notice (where legally permitted) to seek a protective order or other remedy.

14. Dispute Resolution and Arbitration

14.1 Informal resolution. Before initiating any formal dispute, the party with a claim will send a written notice to the other party describing the claim in reasonable detail. The parties agree to negotiate in good faith for thirty (30) days to attempt to resolve the dispute informally.

14.2 Binding arbitration. Except for the carve-outs in Section 14.5, any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved through informal resolution will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, in accordance with the Federal Arbitration Act.

14.3 Arbitration procedure. Arbitration will be conducted by a single arbitrator in Miami-Dade County, Florida, or remotely with the parties' agreement. The arbitrator's award will be final and may be entered as a judgment in any court of competent jurisdiction. The arbitrator may grant any remedy or relief that would be available in court, subject to the limitations in Sections 11 and 14.4.

14.4 No class actions. Each party agrees that disputes will be resolved on an individual basis and not in any class, collective, representative, or consolidated proceeding. The arbitrator may not consolidate more than one party's claims and may not preside over any form of representative or class proceeding.

14.5 Carve-outs. Either party may seek the following relief in court without going through arbitration: (a) emergency or preliminary injunctive relief to protect confidentiality or intellectual property, (b) any claim that, by applicable law, cannot be arbitrated, and (c) at the option of the party initiating the action, small-claims court actions for amounts within the small-claims court's jurisdictional limit.

14.6 Arbitration costs. Each party will bear its own attorneys' fees in arbitration, except as provided by applicable law or as awarded by the arbitrator. Presify will pay the AAA filing fee on Customer's behalf for any claim under ten thousand U.S. dollars ($10,000); for larger claims, fees will be allocated under the AAA Commercial Rules.

15. Governing Law and Venue

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

For any matter not subject to arbitration under Section 14, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Miami-Dade County, Florida.

16. Modifications to These Terms

Presify may modify these Terms from time to time. Material changes will be communicated by email to Customer's Account Owner at least thirty (30) days before they take effect. Customer's continued use of the Service after the effective date of any modification constitutes acceptance. If Customer does not agree to a modification, Customer's sole remedy is to cancel the Subscription before the modification takes effect.

Non-material changes (typographical corrections, clarifications, references to updated sub-processors) may be made at any time with the updated Terms posted at presify.io/terms with an updated Effective Date.

17. Notices

17.1 Notices to Presify. Notices to Presify must be sent to legal@presify.io and to the business address listed in Section 19. Notices are deemed given on the next business day after sending.

17.2 Notices to Customer. Notices to Customer may be sent to the email address associated with the Account Owner. Customer is responsible for keeping its account email current. Notices are deemed given when sent.

18. Miscellaneous

18.1 Entire agreement. These Terms, together with the AUP, Privacy Policy, DPA, and any executed Enterprise order form, constitute the entire agreement between Customer and Presify regarding the Service and supersede all prior or contemporaneous agreements, communications, or representations.

18.2 Order of precedence. In the event of a conflict among these documents, the order of precedence is: (1) executed Enterprise order form (for Enterprise customers, with respect to terms expressly addressed in the order form), (2) DPA, (3) these Terms, (4) AUP, (5) Privacy Policy.

18.3 Assignment. Customer may not assign these Terms or any rights or obligations hereunder without Presify's prior written consent, except in connection with a merger, acquisition, or sale of substantially all of Customer's assets. Presify may assign these Terms in connection with a merger, acquisition, sale of assets, or reorganization. Any prohibited assignment is void.

18.4 Independent contractors. The parties are independent contractors. These Terms do not create any partnership, joint venture, employment, or agency relationship.

18.5 No third-party beneficiaries. These Terms do not create any third-party beneficiary rights.

18.6 Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force, and the invalid provision will be modified to the minimum extent necessary to make it enforceable while preserving the parties' intent.

18.7 Waiver. No waiver of any provision of these Terms will be effective unless in writing signed by the waiving party. The failure to enforce any right or provision will not constitute a waiver of future enforcement.

18.8 Force majeure. Neither party is liable for any failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including without limitation acts of God, war, terrorism, pandemic, government action, network or utility failures, or third-party service outages.

18.9 Export and sanctions. Customer represents that it is not located in, or a resident of, a country subject to comprehensive U.S. sanctions (including without limitation Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions), and that it is not listed on any U.S. government list of restricted parties.

18.10 Survival. The provisions of Sections 1, 4 (with respect to fees accrued before cancellation), 5 (with respect to data ownership and aggregated data rights), 7, 9.5, 10, 11, 12, 13, 14, 15, 17, and 18 survive termination of these Terms.

19. Contact and Business Information

Presify, LLC, a Florida limited liability company [BUSINESS ADDRESS] Email: support@presify.io (general support and notices) Email: legal@presify.io (legal notices) Web: https://presify.io

Last updated: June 4, 2026